The Service Industry Transformation Programme (SITP) is an initiative under the Lean Enterprise Development (LED) Scheme. SITP seeks to help enterprises in the lifestyle sectors become more productive and manpower-efficient.
Under SITP, participants will first undergo classroom training, which will provide them with a foundation of key concepts. Thereafter, there will be on-site training and workplace mentorship when they will choose the focus area of their project, either in the Digitalisation or Service Design track. Companies may also choose to embark on a second project (of a different track) upon completion of the first project.
All companies from the lifestyle sectors (i.e. Food Services, Retail, Hotel, MICE, Attractions, Tour & Travel) that are legally registered or incorporated in Singapore, with a Unique Entity Number (UEN) registered with ACRA are eligible to apply.
Singapore Productivity Centre (SGPC) is the appointed Programme Partner to administer SITP.
The programme comprises of three phases:
Phase 1 – 2-day classroom training conducted by SGPCfor senior management and key personnel to be trained to assess company’s performance, identify areas for improvement and establish a roadmap for their projects.
Phase 2 – 6.5-day company on-site facilitation to allow SGPC consultants to support staff on-site in order to undertake productivity improvements in their immediate workplace environment.
Phase 3 – 0.5-day post-implementation review to assess the productivity project and review any enhancements leading to higher business competitiveness and lean manpower growth. SGPC will also share the relevant government grants that companies can potentially tap on.
You will receive the following benefits, provided the corresponding requirements are met:
Up to 70% course fees funding for non-SMEs
Up to 90% course fees funding for SMEs
Only Singapore Citizens and Singapore Permanent Residents employed under the company are eligible to attend the programme. Employers need to bear the nett fee and GST payable.