The Hotel Job Redesign Initiative is a tripartite collaboration between Workforce Singapore (WSG) and Singapore Tourism Board (STB); NTUC Hospitality and Consumer Business Cluster (NTUC HCBC), the Food, Drinks and Allied Workers Union (FDAWU) and the Attractions, Resorts and Entertainment Union (AREU); as well as the Singapore Hotel Association (SHA).
It represents a key milestone in the overall transformation journey of the hotel industry. It encourages and enables hoteliers to review, optimise and value-add to existing jobs within the sector, in order to create higher quality jobs and a heightened sense of job satisfaction amongst the employees.
Under Hotel Job Redesign Initiative, the following resources are available to help hotels embark on and sustain job redesign efforts. Those requiring funding support to offset part of the costs can access the list of government support programmes through the JR Toolkit. These programmes include WSG’s WorkPro Job Redesign Grant and STB’s Business Improvement Fund.
(i) Job Redesign (JR) Toolkit
The JR Toolkit, hosted on SHA’s website (https://sha.org.sg/job-redesign), is an online, self-help tool provided to guide hoteliers in designing and implementing job redesign in their hotels. It is developed in consultation with the industry, and composed of the following components:
Solution Finder allows hoteliers to find recommended job redesign solutions based on functions and guest experience journey;
Wage Model guides wage review for redesigned jobs;
Change Management Framework provides tips on driving change management from leadership to workers;
JR Implementation Guide provides step-by-step guide and templates on implementing JR; and
JR Funding and Resources Support provides a list of available government funding schemes; as well as successful case studies, HR best practices, industry trends and guest profiles.
(ii) Job Redesign Workshops
Targeted at helping both hotel management and working-level staff to better understand and implement job redesign, this series of workshops covers topics such as:
Job Redesign Implementation: Hoteliers who wish to embark on Job Redesign will be equipped with the know-how to redesign jobs based on Job Redesign methodology. Some of the workshops will also focus on specific job redesign solutions to help overcome common challenges faced by the hotel sector.
Design Thinking: Hoteliers will apply design thinking methodology to identify Job Redesign opportunities to develop and implement relevant solutions.
Change Management: Hotel managers and supervisors will be equipped with the skills to manage and communicate the changes effectively, as well as drive change management in the organisation as a result of Job Redesign.
(iii) Consultants for Job Redesign Framework
A list of consultants who have been trained to conduct job redesign consultancy projects can be found on SHA’s website (https://sha.org.sg/job-redesign). Hoteliers who are keen to engage third-party services for job redesign can reach out to these consultants.